Terms of service

1.1 These terms and conditions (Terms) set out the terms on which you can purchase a subscription to Margo (Software) through our website (Website). You must accept these Terms for us to provide the Software to you.

1.2 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Software, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.

1.3 By purchasing our Software, you are agreeing to these Terms. If you do not agree to these Terms, you must not purchase our Software.

1.5 Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion.

1.6 We will collect some personal data about you in order to process your order (e.g. your name, email address, payment details and delivery information). For information regarding how we process personal data, please see our privacy policy at https://askmargo.ai/privacy-policy.

1.7 You shall ensure that all end users of the Software are aware of, and agree to comply with, the terms of our then current end user licence agreement (EULA). Our EULA can be found at https://askmargo.ai/EULA

2.1 We are ASKMARGO LTD, registered in England and Wales with company number 16893829 whose registered address is 44 Brookvale Road, Southampton, SO17 1RA (we/us/our). Our VAT number is 510434440.

2.2 We are a marketing company and in the business of selling software to support marketeers.

2.3 If you have any questions about these Terms, please contact us using the details below:

Email: hello@askmargo.ai

3.1 To purchase our Software, you need to place an order on our Website.

3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 The order will only be accepted when we send you a written acceptance of the order by email, at which point a contract between you and us will be created that is subject to these Terms. When your order has been accepted, you will be able to access the Software.

3.4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.

3.5 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

4.1 The description of the Software is as set out on our Website at www.askmargo.ai.

4.2 We provide the Software on an “as is” basis only, and do not warrant that:

4.2.1 your use of the Software will be uninterrupted or error-free;

4.2.2 the Software will meet the your specific requirements;

4.2.3 the Software will be free from vulnerabilities or viruses; or

4.2.4 the Software will comply with any of your cybersecurity requirements.

4.3 Where your device is required to meet technical requirements to run or display Software purchased on our Website, we will make this clear on our Website.

4.4 We are not responsible for Software which fails to meet its description where your device does not meet the technical requirements as set out on our Website.

4.5 When providing our Software to you, we will:

4.5.1 provide our Software to you in accordance with these Terms; and

4.5.2 comply with all applicable laws.

5.1 The Software you purchased can be accessed via the login link at www.askmargo.ai

5.2 If you are having any trouble accessing the Software, please email us at [address] or call us at [number].

6.1 Where you use the Software in accordance with these Terms:

6.1.1 we grant you a non-exclusive, non-transferable licence to use the Software [and, where you are a business customer, for use within your business and to access the Software provided for internal business purposes only]; and

6.1.2 you shall be limited to the number of users and functionality paid for in accordance with our charges as detailed on the pricing page and AskMargo LTD reserve the right to update these plans.

6.1.3 all licenses will be limited by a fair usage policy for LLM integrational cost capping at a maximum of £100 per annum, pro-rated monthly.

6.1.4 all users must comply with the terms of our EULA.

6.2 Any Software we provide to you was designed for use in the UK. We cannot guarantee that the Software is appropriate or will be available for use in locations outside of the UK. If you use the Software outside of the UK, you are responsible for ensuring that you comply with any local laws.

7.1 You must not:

7.1.1 sell, distribute, reproduce, transfer, publicly display, translate, modify, adapt, create derivative works from, deconstruct, reverse engineer, decompile or disassemble, rent, lease, loan, sub-license or otherwise deal in copies or reproductions of the Software to other parties in any way except as permitted by these Terms;

7.1.2 remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notices, labels or copy protection content contained on or within the Software;

7.1.3 exploit the Software (or part of), content contained in it, any of our related literature, for any commercial purpose;

7.1.4 export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations;

7.1.5 create data or executable programs which mimic data or functionality in the Software;

7.1.6 use the Software for any illegal or immoral purposes;

7.1.7 use the Software to make any other software or programme which is substantially similar to the Software.

7.2 You agree not to perform any security testing on the Software unless agreed with us in writing.

7.3 You do not have permission and are not permitted to access the Software in source code form.

8.1 You agree that we and our licensors own all Intellectual Property Rights in the Software. These Terms do not grant you any rights to any Intellectual Property Rights in the Software except as expressly set out in these Terms.

8.2 To the extent that you acquire any Intellectual Property Rights in the Software you will, on our written demand, assign or procure the assignment of such Intellectual Property Rights with full title guarantee (including by way of present assignment of future Intellectual Property Rights) to us. You shall execute all such documents and do such things as we may consider necessary to give effect to this clause 8.2 at your own cost.

8.3 You must not use our trade marks or our trade names on your website or in any marketing materials without our express written consent.

8.4 For the purpose of this clause 8, Intellectual Property Rights means copyright, patents, rights in confidential information, know-how, trade secrets, trademarks, trade names, design rights, get-up, database rights, chip topography rights, mask works, utility models, domain names, rights in computer software and all similar rights of whatever nature and, in each case:

(a) whether registered or not;
(b) including any applications to protect or register such rights;
(c) including all renewals and extensions of such rights or applications;
(d) whether vested, contingent or future; and wherever existing.

9.1 The price for our Software will be shown on the Website and as set out in your order (Price).

9.2 Prices for our Software may change at any time. This will not affect existing orders unless:

9.2.1 the information you provided us in relation to your order was materially different from the information we required in order to provide the Software; or

9.2.2 there has been an error on the Website regarding the pricing of any of our Software and this affects your order, we will try to contact you using the contact details you provided when you placed your order. If this happens, we will give you the option to re-confirm your order at the correct price or to cancel your order.

9.3 We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.

9.4 We accept the following credit cards and debit cards: Mastercard, Visa, American Express. You can also pay by ApplePay, GooglePay and Link. All credit card and debit card payments need to be authorised by the relevant card issuer.

9.5 If we agree to provide you with an invoice for payment, we will invoice you Monthly in advance of your order.

9.6 Your invoice will be sent to the email address you provided when you placed your order and must be paid by you within 30 days of receipt.

9.7 If your payment is not received by us when due, we may charge interest on any balance outstanding at the rate of 4% per year above the Bank of England’s base rate (or where the Bank of England’s base rate is less than 0%, interest shall be charged at 4% per year).

9.8 We use a third-party payment provider (Stripe) to process payments on our Website.

10.1 Where the Software or deliverables do not meet the descriptions on our Website:

10.2 You must notify us in writing within 14 days of receipt of the Software and any deliverables setting out the nature and extent of the faults or defects;

10.3 We shall, at our option, remedy the fault with the Software or refund (in whole or in part) the Price for the Software.

11.1 You agree that:

11.1.1 you will provide complete and accurate information when placing an order;

11.1.2 you are responsible for making sure that the information you provide us in order to enable us to provide the Software is correct;

11.1.3 you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Software; and

11.1.4 in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us on our Contact Page for help or more information.

12.1 A contract shall start when we have provided you with written acceptance of your order and shall:

12.1.1 Continue for an initial period as defined in your order (Initial Subscription Period), following which it shall continue for subsequent periods of the same length (each a Renewal Period) unless terminated by either party providing 24 hours written notice to the other party, such notice to expire no earlier than the end of the Initial Subscription Period or relevant Renewal Period.

12.1.3 the contract is terminated in accordance with clause 10.

12.1.4 we exercise our right to end the contract under clause 13.

10.1 We may terminate any and all contracts we have with you at any time by contacting you in writing if:

10.1.1 you commit a serious breach of these Terms;

10.1.2 you do or take part in anything illegal when using our Website or purchasing our Services; or

10.1.3 you fail to pay any amount due under a contract on the due date.

10.2 Our right to terminate does not affect any of your rights.

14.1 We are not liable to you for any losses you incur where the delivery of the Software is delayed or cannot be delivered because you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to deliver the Software.

14.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the contract.

14.3 We exclude all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law, to the fullest extent permitted by applicable law.

14.4 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

14.5 The marketing plans and outputs generated by this tool are for informational and planning purposes only. While we strive for accuracy, all outputs are subject to error and may require further review or adjustment. We do not guarantee the completeness, reliability, or suitability of the generated plans for any specific purpose, and we accept no liability for any loss or damages arising from their use.

15.1 You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

15.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.

15.3 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

15.4 Under these Terms, notices must be in writing and sent to the other party’s address or email address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient’s location).

15.5 Each contract, these Terms and the terms of each accepted order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

15.6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims.